Job vacancies at Four Seasons, February 2025
At Four Seasons, our strength lies in our people. We are a group of individuals driven by the desire to improve, challenge ourselves, and treat one another with the respect we wish to receive. Across the globe, our team members craft extraordinary experiences for guests, residents, and partners by blending luxury with sincerity. We believe that the key to delivering exceptional guest experiences is fostering a world-class employee experience and a positive company culture.
Position: Assistant Manager Safety and Loss Prevention
The Assistant Manager – Safety & Loss Prevention is responsible for adhering to and executing all department duties and standards. They are also expected to influence all aspects of the department, including standards, core responsibilities, employee morale, and inter-departmental relationships. In this role, the Assistant Manager – Safety & Loss Prevention.
ESSENTIAL FUNCTIONS:
- Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel, and property.
- Select, train, schedule, discipline, and direct security personnel in all aspects of security policies and procedures.
- Review and conduct performance evaluations for Security staff.
- Responsible for the detailed production and implementation of all Security Policies and Procedures, and Crisis/Emergency Plans, including obtaining input on local laws or similar requirements. This may include but is not limited to: Emergency Response and Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation, Lost and Found, Medical Emergencies, Master Key Control, First Aid and CPR training.
- Prevent situations that could jeopardize the reputation of the Lodge.
- Assists and investigate crimes committed against the Lodge, guests, and employees. Should criminal cases occur in the Lodge, assists Police with their investigation work.
- Document all incidents occurring in the Lodge in connection with crime, subversions, potential liabilities, and insurance requirements including the completion and filing of theft/loss/damage reports, incident reports and electronic security logs.
- Performs incident analysis and investigation relative to all incidents with advice and closure to all responsible management.
- Assist Lodge staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance, and natural disasters.
- Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers, and guests of the Lodge.
- Keep abreast of developments and trends within the lodge, industry, and community as they relate to security as well as function as a liaison with local law-enforcement agencies. Update management on any risk or threat that could impact Lodge business.
- Take responsibility for development and implementation of Lodge Fire and Emergency procedures, all training related to the Lodge’s emergency procedures, and conducting periodic staff Fire drills and fire response training for the Emergency Response team.
- Control the key inventory, lock system, alarm system, and fire protection system.
- Function as Chairperson of the Safety Committee in the Lodge in the absence of DS&LP
- The ability to respond properly in any Lodge emergency or safety situation.
- The ability to execute all tasks of a security officer.
- Create and coordinate safety and security training and activities.
- Communicate clearly and concisely, within the Security department, with other Lodge departments and with the PC members in the absence of DS&LP
- Always adhere to legal methods, including while utilizing security equipment, administering policies and procedures of law enforcement and during investigations.
- Evaluate situations, make decisions, and react quickly and calmly in emergency situations. Be able to administer the enforcement of policies, procedures, regulations, and laws firmly, tactfully, and with respect for the rights of others.
- Be able to establish and maintain effective professional relationships with a diverse group of individuals, both internal and external.
- Always conducts himself/herself in a professional manner. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
- Dress in issued uniform and ensure a neat, clean, and tidy appearance always.
- Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
NON-ESSENTIAL FUNCTIONS:
- Assist Crunch Team to departments throughout the Lodge.
- May be required to travel to or temporarily relocate to Arusha logistics center to assist as needed.
- Other duties as assigned by management.
KNOWLEDGE AND SKILLS
Education: High School Diploma
Experience: At least 3 years Security experience at Supervisor/assistant manager level or above.
Previous experience in hospitality industry preferred. First Aid certification.
Skills and Abilities: Fluent in written and spoken English and ability to operate computer, Microsoft Word, and Excel. Strong administration and organizational skills
How to Apply:
To submit your application, please follow the link provided below.