Achieve the branch’s Retail and SME financial objectives by implementing a top-tier sales and service management system, in line with established product programs.
Collaborate closely with the Central Operations Unit to ensure the branch operates smoothly and efficiently, adhering to the regulations, rules, and guidelines set by the financial institution and the BOT. This also involves providing services to corporate customers.
Position: Branch Manager – Temeke
Duties & Responsibilities
- Identifying client needs, developing strategies and solutions to meet those needs.
- Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
- Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance and control
- Understand your customer base and identify opportunities to build and grow profitable Relationships.
- Deliver against business and sales performance.
- Acquire new customers and retain and grow your relationships with existing customers.
- Responsible for the operational efficiency of the branch and productivity of its staff.
- Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions.
- Prepare periodic and statutory reports for management.
- Have a good understanding of branch control procedures with specific focus on financial security.
- Take ownership for resolving complex problems, working with colleagues in other offices /
- Branches to provide a seamless experience for your customers
- Provide a superior level of customer relations and promote the service culture through coaching, Guidance and staff motivation.
- Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities
- Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head.
Education Background
- Manage your resources effectively and within budget.
- Bachelor’s degree in Business Studies/economics/accounting or any other related.
- At least 5 years’ experience in the banking Industry and exposure to Retail Banking Business environment