Job vacancies at Exodus, May 2025

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Matangazo ya Kazi Serikalini, Viwandani Bonyeza hapa

Job Title: IT Support Engineer

Location: Dar es Salaam, Tanzania

MATANGAZO YA KAZI BOFYA HAPA

RESPONSIBILITIES

  • Provide services aligned with the ITIL v3 (level 3) framework, collaborating with the Client to ensure these processes are effectively carried out.
  • Set up and configure computer systems, software, networks, and applications.
  • Monitor and maintain IT systems and network performance on an ongoing basis.
  • Respond to technical issues raised by staff or clients, offering guidance and solutions.
  • Identify and resolve hardware, software, and network issues.
  • Assist in deploying new software applications.
  • Maintain detailed records of technical issues and solutions for future reference.
  • Deliver IT support either remotely or on-site to clients.
  • Troubleshoot and resolve both software and hardware-related incidents.
  • Manage, configure, and support local area networks (LANs), wide area networks (WANs), network infrastructure, and internal/external web systems.
  • Perform desktop-level repairs and upgrades, including software installation, system configuration, and data backup setup.
  • Log and document support requests and resolutions to ensure effective follow-up.
  • Analyze support trends and documented solutions to help prevent recurring problems.
  • Test solutions to confirm successful issue resolution.
  • Conduct follow-up checks after resolving technical issues.
  • Create user-friendly guides and articles for the knowledge base.
  • Carry out additional tasks as assigned by the immediate supervisor.

REQUIREMENTS

  • A Bachelor Degree in  Information Technology, Computer Science, Computer Engineering or equivalent qualification from recognized institutions.
  • ITILv3 or ITILv4 certification is an added advantage. 
  • 2 years experience supporting a company multinational staff. 
  • Must be fluent in both oral and written English
  • Ability to self-learn new technologies via web articles, forums, seminars, trainings. Analytical and problem-solving skills
  • Teamworking skills
  • The ability to think logically and strategically
  • A methodical approach to tasks
  • Customer service skills
  • Excellent communication skills, both written and verbal
  • Organization and planning skills

Qualified candidates should apply by E-MAIL ONLY to: [email protected]  Subject line should read “IT Support Engineer” only;  a cover letter detailing why you are the best candidate for the position ,  and  CV before 31st May 2025

Submissions which do not follow the above instructions will not be considered as applicants.

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