Customer Relationship & Operations Officer at Mixx by Yas Tanzania
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
Job Overview
Mixx is hiring a Customer Relationship & Operations Officer based in Dar es Salaam.Job posting service
Requirements
- University degree in business administration, social science, or related areas
- 3+ years of experience in Customer Care, related services, or related areas
- Fluent in English and Swahili
Core Responsibilities
- Perform weekly and monthly reconciliations for key corporate customers.
- Respond promptly and accurately to corporate customer queries according to SLAs.
- Identify customer needs and assist them in using specific product features.
- Conduct training sessions for corporate customers on products and services.
- Implement automation to address recurring customer queries, such as daily reports.
- Build and maintain strong relationships with corporate customers regarding support issues.
- Analyze and report product malfunctions and test different scenarios to troubleshoot issues.
- Update internal databases with technical issue details and relevant customer interactions.
- Monitor complaints, follow up, and ensure timely resolution of technical issues.
- Gather customer feedback, share feature requests, and inform customers about new functionalities.
Core Competencies
- Effective communicator and presenter.
- Eager to find bugs and flaws in a product or service.
- Problem Solving
- Customer Service
- Quality, effective, and efficient documenter.
- A team player, able to work well in multicultural environments.
- Able to build relationships quickly.
If this description corresponds to you, grow with us by applying before November 25, 2025.
How to Apply:
