Customer Service Representative at Benter Group Limited, January 2026
We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be required to escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Providing feedback on the efficiency of the customer service process.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Responding promptly to customer inquiries.
- Take the extra mile to engage customers and resolve their complaints.
Requirements and skills:
- High school diploma, general education degree, or equivalent.
- Familiarity with CRM systems and practices.
- Proven customer support experience or experience as a Client Service Representative. Ability to multitask, prioritize, and manage time effectively
APPLICATION:
If you believe to be fit for this position, send your CV and cover letter to
Email: recruitment@bentergroup.co.tz
Deadline for submission of CV and cover letter will be 8th January,2026. Only Qualified Candidates will be contacted for interview.
BENTER GROUP LIMITED, Arusha Tanzania
