Operations Manager Job Vacancy at Tabono Consult Limited
Tabono on behalf of our client is looking for a dynamic Assistant Manager who is responsible for the day-to-day management of the travel retail operations and the organization of the work of the Sales Associates for which he or she is responsible for in a shift.
Reports to: Operations Manage
Location: Dar es Salaam
Key Outputs
- Maintain shops to the expected standard defined
- Oversee activities of the Sales Associates and keep them motivated 3. Lead the team to realize the company set sales targets/objectives
- Keep optimal stock levels at all times.
Key Responsibilities
POINT OF SALE
- Accountable for shop assessment and tenure o Lead the implementation of pre-described products arrangements o Ensure all products have price labels o Make sure the shop is clean at all times
- Accountable of Commercial actions o Implement communicated promotions/campaigns
- In charge of implementation, execution of activations with the suppliers (marketing/tasting goods and materials/access)
Cash - Ensure there is change available in cash tills at all times o Oversee cashier session closing procedures.
- Customer Care o Lead and motivate the team to provide an excellent quality of service
- Support to Sales Associates with escalated queries between customer and Sales Associate
- Responsible for team briefings of the staff in your shift, allocation of staff shop floor and tills, tasks, sharing communications/messages to the team as needed.
- Report on work tools that are not working to the expected standard to the Operations Manager
- Manage and/or report any suspicious behaviour observed from customer, employee, airport staff
- Report on commercial performance and other related events of every shift to management
HUMAN RESOURCES
- Accountable for reviewing shift schedule shared and raise any red flags on the coverage of staff in particular shift and share recommendations to resolve
- Make relocations in shifts for short notice reported absenteeism
- Monitor passenger traffic and allocate staff in shift between shops accordingly o Plan breaks for staff in the shift o Take part in training sales team, new staff or existing staff as needed. o Full responsibility for attendance, punctuality and shift compliance
- Real-time monitoring of staff presence and movements o Report late comers and absentees in your shift
- Immediate action in case of absenteeism, lateness or early departure o Ensure all assigned tasks are completed before end of shift
- Daily briefing AND debriefing of the team
- Reporting of individual behaviour and performance issues
STOCK
- Controlling physical and system transfers from warehouse and between shops.
- Accountable of overseeing that there is optimal stock level in shops.
- Accountable for Inventories
WHAT WE ARE LOOKING FOR:
Leadership & authority
- Strong leadership with authority
- Ability to impose structure, discipline and execution
- Comfortable managing under pressure and confrontation People management
- Proven experience managing large frontline teams
- Ability to motivate, push and activate sales
- Strong communication Operational rigor
- High standards, attention to detail
- Ability to multitask and prioritize
- Follow-up mindset Personality
- Assertive, resilient
- Not conflict-avoidant
Results-driven
- At least 5 years proven experience in the retail sector and/or managing teams.
- Education Level of at least a diploma
How to Apply
Interested candidates should submit their application (detailing their experience along with their CV) to https://tabono.co.tz. The role is posted under ‘Assistant Manager’. Your application should be submitted as a single PDF document.
Tabono Consult is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Deadline: 6th February 2026
Only shortlisted candidates will be contacted.
