To support of DHL Supply Chain Tanzania commercial growth agenda by building and maintaining profitable business units via managing the P&L, build high quality and trusted business relationships within the customer’s leadership team, building a strong business pipeline, pro-actively manage business renewal agenda, ensure that operational and customer satisfaction is sustained and people management.
Key Accountabilities:
- Develop local strategy to achieve annual EBIT targets on the business units
Manage the P&L of the business units to deliver on the agreed GP target and run the DSC sustainability agenda
iaison with all clients; - monitor KPIs to ensure quality standards and performance targets are met
Collaborate and coordinate internal functions that support the sales process (BD, Solution Design, HR, IT, Legal, Opex, SheQ, Finance, etc.); - to develop proactive solutions and answer incoming RFQs & BCAs
Ensure quality of delivered services and proactively address customer issues
Report on a monthly, quarterly (QBRs) and annual basis on the business unit financial performance
Lead sales & account planning meetings to identify customer’s supply chain requirements and business objectives
Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network)
Prepare and conduct customer satisfaction and value assessment research meetings
Collect and share knowledge and best practices (also cross-country)
Recruits and develops the members of the country leadership team; - performance, mentorship & coaching
Lead a culture of engagement
Own the financial performance of the country business as per operational, financial and investment plans; overall responsibility for DSC Tanzania budget delivery and P&L
Spearhead Business Development and growth agenda of the country
Overall country coordination and One Point of Contact: - CXM/Certified programmes/Go Green/Decarbonization/Compliance/EOS etc.
- Cross BU collaboration with other DHL Group BUs
Qualifications:
- University degree level or equivalent professional qualification
Master’s degree is an added advantage
Minimum 8 years supply chain and logistics experience, - with a minimum 5 years in senior management
Business, P&L ownership and commercial acumen - Experience in team management & leadership across several functional areas or businesses People management skills – inter and intra communications skills
Country experience within logistics
