👉 BONYEZA HAPA >>> Maswali ya Usaili, Matangazo ya Kazi Serikalini, Viwandani
Alistair Group is among the fastest-growing service providers in East and Southern Africa, offering a broad range of in-house logistics solutions across various regions. Guided by the mission to Make Africa Work Better!, the company specializes in road freight, warehousing, commodity trading, and leasing of material handling equipment. Alistair Group continuously seeks to expand its range of innovative support services, with a focus on vertical growth and a strong entrepreneurial spirit.
Job Position: Commercial Key Account Manager
The CKAM serves as the main liaison for designated clients, ensuring their needs are met proactively and effectively. This position requires a client-focused mindset, excellent communication skills, operational expertise, and the foresight to anticipate customer requirements. The CKAM is responsible for delivering exceptional service, cultivating lasting partnerships, and creating mutual value for both clients and the business.
Primary Responsibilities:
- Gain in-depth knowledge of the client’s industry, operations, and projects to better predict needs and offer customized solutions.
- Identify and present opportunities for additional services to improve client satisfaction and boost revenue.
- Act as the daily contact for clients, responding promptly and professionally to all queries and service issues.
- Work closely with internal teams, including planning and project sponsors, to ensure the right resources are allocated in a timely manner.
- Oversee the full customer order cycle, from confirmation through delivery, ensuring updates are provided on client dashboards and delivery documents are uploaded promptly for invoicing.
- Minimize the risk of standing charges by actively managing delays and coordinating quick resolutions with internal stakeholders.
- Provide dedicated support during new client onboarding and the initial phase of new projects.
- Regularly share performance reports with clients, either monthly or after project completion, showcasing key metrics, service highlights, and areas of improvement.
Qualifications:
- Strong verbal and written communication skills.
- Excellent problem-solving and decision-making abilities, even under pressure.
- Customer-focused with a proactive service approach.
- Solid understanding of logistics and transport operations.
- Capable of managing multiple clients and projects simultaneously while upholding high service standards.
- Highly organized, detail-oriented, and efficient with time management.