Manager – Ecosystem & Digital Lending at Equity Bank, July 2025

Position Title: Manager – Ecosystem & Digital Lending
Department: Digital Lending
Openings: 1

Role Summary

The primary objective of this role is to lead the development and execution of ecosystem banking strategies, particularly within distribution sectors, positioning the bank as a top provider of innovative and efficient financial solutions. The manager will connect individuals, MSMEs, and corporates to cost-effective banking services while driving both deposits and loan growth. This position also oversees digital lending and ecosystem banking performance across branches, focusing on customer acquisition, loan portfolio expansion, and deposit mobilization. Additionally, the role involves managing daily operational tasks and offering technical and project support to senior management.

Key Responsibilities

• Establish and nurture strong partnerships with key ecosystem players such as suppliers and distributors.
• Drive deposit mobilization and customer retention in line with annual ecosystem targets.
• Ensure accurate deposit tracking for all borrowers within the digital lending framework.
• Promote awareness and adoption of digital lending and ecosystem products across assigned branches.
• Provide training for branch staff on digital banking and self-service onboarding.
• Digitally onboard value chain clients and other eligible customer groups.
• Maintain proper documentation and compliance of all lending files and KYC processes at the head office.
• Track loan performance to maintain portfolio quality and manage early arrears through recovery strategies.
• Ensure full compliance with onboarding policies for ecosystem and digital lending.
• Collect and analyze business requirements to support process design and documentation.
• Lead or support digital project implementation, ensuring seamless user experiences and integration.
• Collaborate with stakeholders and vendors on project execution.
• Conduct customer engagement campaigns to boost adoption.
• Continuously enhance products based on user feedback and market research.
• Analyze customer segments to identify growth and improvement opportunities.
• Support product development and improvement efforts through research and customer insights.
• Manage credit risk through data-driven assessment and reporting.
• Keep all team members informed on product usage, updates, and industry changes.
• Provide weekly performance and trend reports using dashboards.
• Cross-sell relevant bank products to existing and prospective clients.
• Carry out any other tasks assigned by the supervisor.

Qualifications and Competencies

• Core Knowledge: Risk assessment, financial analysis, digital lending systems, product cross-selling, and client relationship management.
• Essential Skills: Strong communication, problem-solving, listening, time management, and high personal integrity.
• Education: Bachelor’s degree in a business-related field (Master’s degree preferred).
• Experience: At least 5 years in banking, with a focus on digital and lending functions.

How to Apply
Interested candidates should submit their applications, indicating the job title in the subject line, to TZRecruitment@equitybank.co.tz. Application Deadline: 8th August, 2025