15 Customer Service Officer at TTCL

JOB POSITION: CUSTOMER SERVICE OFFICER II – 15 POST

POST CATEGORY: BANKING, ECONOMICS AND FINANCIAL SERVICES
MARKETING,MEDIA AND BRAND

DUTIES AND RESPONSIBILITIES

i.To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business; 

ii.To answer calls from customers by the use of Call Centre telephony system within defined time-limits; 

iii.To handle customer issues in a pleasant, confident, and very helpful telephone manner; 

iv.To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures; 

v.To handle contentious calls effectively, with empathy and assertiveness; 

vi.To record detailed customer inquiries, requests and complaints into the system for further management; 

vii.To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance; 

viii.To work as part of customer service team and maintain good relation with other team members; and 

ix.To perform any other Duties as may be assigned by supervisor.

QUALIFICATIONS

Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions.

REMUNERATION: TTCS 4

MODE OF APPLICATION

All applications must be sent through Recruitment Portal by using the following address; http://portal.ajira.go.tz/and not otherwise (This address also can be found at PSRS Website, Click ‘Recruitment Portal’)

Deadline of Application is 2022-03-16