Job Position: Specialist: IP Network & VAS Networks.
Jon Purpose:
- Maintain and support of IP/MPLS network operational activities
- Controlling, managing and acting as second level support for data and internet customers
- Ensure MPESA is supported and well protected on the network layer
- Maintain operational excellence and efficiency in the network operation processes
Key accountabilities and decision ownership
- Operational management of IP/ MPLS network in order to achieve end-to-end network KPI targets to ensure preventive, reactive and corrective maintenance is done as required, regular updates are performed as per vendor recommendations and emphasis on network security is adhered
- Ensure smooth integration, management and support of customers, 3rd parties and partners but adhering to processes, procedure and SLAs to ensure EBU, CBU, DIGITAL and other business units are given the necessary supports in order to achieve Vodacom goals
- Service Level Agreement management to ensure effectiveness and efficiency in delivering network availability and KPI’s. Work closely and collaborate with other departments in issues involving IP Network services in order to meet overall company goals
- Plan, manage and control internet traffic flow by ensuring the optimal path is preferred at all time; manage IPv4 and IPv6 advertisement; ensure international links are monitor to ensure upgrade plans are communicated in advance
- Ensure that changes to the customer profiles, customer flows and their access to the services like M-PESA, USSD, SMSC, Charging etc follows the right approval channels and that the implement is done and documented within SLA.
Core competencies, knowledge and experience
- Business acumen & awareness
- Problem Analysis and fast resolution skills
- Effective communication skills – oral and written
- IP Networks Design and Troubleshooting Skills
- Teamwork and stakeholder management skills
Must have technical/professional qualifications:
- At least 4 years’ experience in Telecommunications Operations
- University Degree in Telecommunications/Electronics Engineering, Computer Engineering/Science or equivalent
- Experience of working with multiple suppliers/vendors/partners i.e. CISCO, Juniper, Huawei etc
- Knowledge of mobile telecommunications network architectures/ technologies
- Experience in IP Services operation
- Certifications in IP related fields particularly CCNA/CCNP, JNCA, CCNSP/CCNSE
- Certification in Network Security field, SNRS, SNPA, CISSP
- Must be able and willing to work outside normal working hours when required to do so
- Willing to travel extensively and sometimes at short notice
