Branch Manager at Britam Insurance January 2026
The role holder will be responsible for growing insurance and other corporate business within the branch catchment. Supervising the day-to-day operations of the Branch by overseeing Underwriting, Claims and Administrative functions. The role will report to the Country sales manager.
Branch Manager – (25000056)
Job Purpose and Key responsibilities
General Responsibilities
- Meet the various revenue targets as agreed on from time to time
- Co-ordinate and supervise the branch staff and ensure that company policies and procedures are observed
- Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers and agents
- Develop and maintain excellent relations with Agents, Banks, Brokers and Saled Force Executives and other channels and ensure excellent customer service to existing customers and prospective clients
- Identify and develop new distribution outlets
- Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage
- Undertake initial underwriting of business to ensure sound acceptance of risk
- Train the Intermediaries on the general insurance products
- General management and administration of the branch office
- Perform any other duties as may be assigned from time to time
- Provide quality underwriting services to minimise potential losses and improve profitability of the branch
- Ensure effective management and incentives for agents and SFEs
- Ensure provision of consistent, high quality and timely underwriting services to clients, sales force executives, agents and brokers
- Provide quality claims management services for the branch to create competitive advantage over other players
- Identify and manage claims service stakeholders and ensure they perform in line with Britam quality standards
- Manage claims for the branch and ensure that loss ratio is within acceptable levels
- Manage all expenses for the branch and ensure optimal use of company resources to improve profitability of the branch
- Control and manage debtors’ ratio for the branch through timely premium collections
- Implement targeted business development initiatives to drive product lines for the branch
- Maintaining viable communication line with company’s top management so that they are aware and informed of market developments in central region by providing among other things periodic report.
- Participates in recruiting, appraising and training subordinate staff
- Training, developing and motivating staff to maximize their contribution to company’s objectives
- Prepare weekly and monthly reports on production.
- Champion supervision and utilisation of sales tools to derive productivity in the branch.
- Manage sales costs to ensure Revenue and product profitability.
- Delegated Authority: As per the approved Delegated Authority Matrix
- Perform any other duties as may be assigned from time to time
- Deliver on performance requirements as defined in the departments strategy map, balanced score card and personal score card.
Key Performance Measures
As described in your Personal Scorecard
External Relationships:
- Britam customers
- Insurance sector players
- Agents, banks, brokers, sales force executives and other partners
- Government Regulatory Authorities
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
- Bachelor degree (Insurance and business related option preferred).
- Professional qualification in Insurance (CII certificate).
- Seven years’ experience in insurance/banking/financial services, 2 of which should be at supervisory level.
- Experience in Sales Training
- Experience in stakeholder management and working with various teams to ensure branch strategies are achieved.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
Technical/ Functional competencies
- Knowledge of insurance regulatory requirements
- Knowledge of insurance products
- Sales and marketing management skills
- Excellent organisational and analytical skills
- Report writing skills
Primary Location: Tanzania, United Republic of-Mwanza-Mwanza
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 30-12-2025
Unposting Date: 09-01-2026
Number of Openings: 1
How to Apply:
