Front Office Manager at Zanzibar White Sand | August 2026
The Front Office Manager leads the front desk and guest relations operations, serving as a primary guardian of the resort’s service culture. This role ensures seamless arrival and departure experiences, personalized guest engagement, and effective cross-departmental coordination (Housekeeping, Reservations, F&B) to uphold Relais & Châteaux and Michelin Key standards.
- Job Title: Front Office Manager
- Organization: Zanzibar White Sand Luxury Villas & Spa
- Job Location: Paje, Zanzibar, Tanzania
- Job ID: 140230
- Career Level: Middle / Senior Management
- Open Positions: 1
- Application Deadline: August 17, 2026
- Employment Type: Full-Time / On-Site
Compensation & Employee Benefits
- Base Salary: From USD 2,500 / month + performance bonuses.
- Accommodation: Complimentary single accommodation on-site within the resort.
- Meals: Three complimentary meals per day.
- Travel & Visa: Fully covered work visa fees + annual leave flight tickets.
- Healthcare: Comprehensive medical coverage.
Key Responsibilities & Accountabilities
- Departmental Leadership & Guest Experience:
- Lead, mentor, and inspire the Front Office team to deliver warm, discreet, and tailored service.
- Oversee guest arrivals, check-ins, stays, and departures, ensuring all preferences and special requests are anticipated and fulfilled.
- Act as the welcoming face of the resort, handling complex guest queries and resolving challenges with grace and professional authority.
- Operational & Inter-Departmental Coordination:
- Maintain strong daily alignment with Housekeeping, Food & Beverage, Spa, and Reservations teams to guarantee seamless guest itineraries.
- Utilize Property Management Systems (PMS) to track guest histories, room allocations, occupancy, and revenue goals.
- Establish and refine standard operating procedures (SOPs) to maintain boutique 5-star quality controls.
Candidate Qualifications & Competencies
Experience & Education:
- Experience: Minimum 3 to 5 years of progressive management experience in Luxury Front Office or Guest Relations roles within boutique 5-star resorts or high-end luxury hotels.
- Education: Bachelor’s Degree, Diploma, or professional certification in Hospitality Management, Tourism, or a related discipline.
- Destination Knowledge: Prior experience in East Africa or Indian Ocean luxury island destinations is highly advantageous.
Technical & Language Skills:
- System Knowledge: High proficiency in Property Management Systems (e.g., Opera or equivalent PMS software).
- Language Proficiency: Fluent in English (written & spoken). Spoken French is a strong advantage; Swahili or additional languages are a plus.
Core Competencies:
- High emotional intelligence, discretion, and passion for luxury service.
- Proven leadership ability to inspire a diverse team while preserving an intimate hospitality environment.
- Outstanding problem-solving, operational planning, and organization skills.
How to Apply
Qualified luxury hospitality leaders are invited to submit their application before the closing date:
- Location: Paje, Zanzibar
- Closing Date: August 17, 2026
Please send your CV, cover letter, and professional references to: gm@whitesandvillas.com
