Passenger Service Officer Vacancies 2026 – 160 Posts
Mofat Company Limited is inviting applications for 160 Passenger Service Officer positions under its Operations function. The opportunity is aimed at candidates with relevant qualifications and an interest in passenger service, transportation, customer care, and public-facing operations. Passenger Service Officers will work across stations, terminals, and buses, helping passengers with boarding and alighting, providing route and fare information, supporting ticketing and fare compliance, managing queues, and responding to passenger inquiries and incidents.
Passenger Service Officer Job Overview
| Job Position | Passenger Service Officer |
|---|---|
| Number of Posts | 160 |
| Department | Operations |
| Salary Grade | Grade 4 |
| Application Deadline | 5 October 2026 |
Passenger Service Officer Job Summary
The Passenger Service Officer is responsible for providing safe, courteous, and efficient customer service to passengers across stations, terminals, and buses.
The position combines customer service with day-to-day passenger operations. Therefore, successful candidates will need to assist passengers, provide accurate transportation information, support fare payment procedures, maintain order, and respond appropriately to complaints, delays, incidents, and emergencies.
Qualifications
Applicants should possess a Certificate, Diploma, or Bachelor’s Degree in a relevant field from a recognized institution.
Relevant qualifications may include:
- Customer Service
- Transport and Logistics
- Business Administration
- Public Relations
- Hospitality
- Other related fields
The vacancy therefore provides opportunities for candidates with different levels of relevant academic qualifications, provided their field of study is related to the requirements of the position.
Duties and Responsibilities
Successful Passenger Service Officers will be expected to perform the following duties:
- Welcome and assist passengers at stations, terminals, and on buses in a friendly and professional manner.
- Provide special assistance to elderly passengers, children, persons with disabilities, and other passengers who require support when boarding or alighting.
- Give passengers accurate information about routes, schedules, fares, connections, and transfers.
- Assist passengers in using ticketing machines, smart cards, and other fare payment systems.
- Monitor and support compliance with fare payment requirements according to company procedures.
- Promote orderly and safe boarding and alighting of passengers.
- Support crowd management and maintain passenger and platform safety.
- Respond to passenger inquiries, complaints, and service-related concerns professionally, respectfully, and empathetically.
- Identify, document, and report incidents, lost and found items, passenger misconduct, and other unusual occurrences.
- Maintain cleanliness, basic order, and a welcoming environment within assigned stations, terminals, or service areas.
- Maintain accurate daily records and submit reports covering activities, passenger feedback, incidents, and other relevant observations.
- Assist in enforcing passenger conduct, safety, and fare compliance requirements in accordance with established procedures.
- Promote a positive passenger experience by demonstrating courtesy, patience, professionalism, and excellent customer service at all times.
Skills and Work Expectations
The position involves regular interaction with passengers, making professionalism and effective communication important aspects of the role. Passenger Service Officers will also need to remain patient when handling inquiries or complaints and provide appropriate assistance to passengers who require additional support.
Additionally, the role requires attention to safety, orderly passenger movement, accurate record keeping, and proper reporting of incidents and unusual occurrences.
Salary Grade
The Passenger Service Officer position is classified under:
Salary Grade: Grade 4
Who Can Apply?
Candidates who hold a Certificate, Diploma, or Bachelor’s Degree in a relevant field from a recognized institution can apply.
Relevant academic backgrounds specifically identified in the vacancy include Customer Service, Transport and Logistics, Business Administration, Public Relations, Hospitality, and other related fields.
How to Apply
Interested candidates should apply through the application process provided in the official vacancy announcement.
Applicants should carefully review the requirements before submitting their applications and ensure that their academic qualifications and personal information are accurately provided.
The official vacancy page provides an Apply Now option for candidates to proceed with the application.
