Job Vacancies (4 – Positions) at I&M Bank – Zanzibar, November 2026

I&M Bank is seeking a customer-focused Branch Operations Manager to oversee branch operations, ensure excellent service delivery, and maintain effective operational controls and compliance with the bank’s policies and procedures.

Key Responsibilities

• Oversee daily branch operations and service delivery.
• Ensure effective cash, transaction, and branch inventory management.
• Drive customer engagement, digital adoption, and cross-selling initiatives.
• Maintain strong risk, compliance, and audit standards.
• Lead branch administration, security, and team performance.

Requirements

• Bachelor’s Degree in Business, Finance, Economics, Marketing, or a related field.
• Minimum of five (5) years’ experience in banking operations at a senior level.
• Strong knowledge of banking operations, risk management, and customer service.
• Proven leadership, communication, and relationship management skills.

2. Bank Officer – Zanzibar

Job Description

I&M Bank is looking for a customer-focused Bank Officer to deliver exceptional branch service, support daily banking operations, and build strong customer relationships while ensuring compliance with bank policies and procedures.

Key Responsibilities

• Serve customers and process banking requests and transactions.
• Resolve customer queries and support account management activities.
• Promote and cross-sell the bank’s products and services.
• Maintain branch records, reports, and assigned operational assets.
• Support risk, compliance, and branch administration activities.

Requirements

• Bachelor’s Degree in Business Management or a related field.
• Minimum of one (1) year of experience at Officer level.
• Strong communication, problem-solving, and interpersonal skills.
• Good knowledge of banking products and Microsoft Office applications.

3. Relationship Officer – Select Banking – Zanzibar

Job Description

I&M Bank is seeking a relationship-driven Relationship Officer – Select Banking to manage and grow a portfolio of high-net-worth clients, deepen customer relationships, and deliver tailored banking and wealth solutions.

Key Responsibilities

• Grow and manage a portfolio of affluent clients through acquisition, retention, and cross-selling.
• Build strong client relationships and deliver exceptional customer service.
• Drive growth in assets, liabilities, investment, and insurance products.
• Monitor portfolio performance while ensuring compliance with risk and regulatory requirements.

Requirements

• Bachelor’s Degree in Finance, Business, Economics, or a related field.
• Minimum of two (2) years’ banking or client relationship management experience, preferably with affluent clients.
• Strong sales, relationship management, communication, and negotiation skills.
• Knowledge of wealth management, investment products, and banking regulations.

4. Relationship Officer – SME – Zanzibar

Job Description

I&M Bank is seeking a relationship-driven Relationship Officer – SME to acquire and manage small and medium-sized enterprise (SME) clients, grow business portfolios, and drive revenue through effective relationship management and cross-selling.

Key Responsibilities

• Acquire and grow SME relationships and portfolios.
• Drive growth in SME assets, liabilities, and revenue.
• Deepen customer relationships and enhance customer experience.
• Identify cross-selling opportunities and maximize product penetration.
• Monitor portfolio quality and ensure compliance with KYC requirements.
• Provide market intelligence and competitor insights to management.

Requirements

• Bachelor’s Degree in Business, Economics, Finance, or a related field.
• Minimum of one (1) year of sales or relationship management experience.
• Strong communication, interpersonal, and problem-solving skills.

Application Instructions

Interested and qualified candidates should submit their updated CVs via email.

Application Email: Recruitment@imbank.co.tz

Application Deadline: 30th November 2026

Note: The original advert contains apparent copy-and-paste errors in the introductory descriptions for the Branch Operations Manager and Relationship Officer – SME positions. The descriptions above have been aligned with the respective job titles and responsibilities.